Refund policy

Our snack sticks and jerky undergo rigorous procedures to ensure they live up to our quality standards. However, if you find a damaged or defective item upon arrival that doesn't meet your expectations, please send us a photo of the defect at protos@protos-inc.com so we can assess the situation and prevent it from happening again. We will either replace the item or issue you a full refund, whichever you prefer.

Please note that returns or exchange requests must be made within 30 days of their delivery date and you must have a receipt or order confirmation from our online store. Purchases that are not made from our website need to be returned where you bought the items from.